Google Business Profile management that gets the phone ringing.
Most customers searching for a local business decide before they ever reach a website — they read your Google profile, check the reviews, look at the photos, and then call or move on. If your profile is incomplete, outdated, or ignored, you’re not in that decision at all.
Trusted by local businesses
Most small business profiles on Google are either incomplete or ignored.
“The phone number on my profile is three years out of date and there are no photos at all.”
“Someone left a negative review six months ago and nobody ever responded.”
“I didn’t even know I had a profile. Google just created one for me.”
“My competitor shows up on Google Maps and I don’t — and they’re no better than me.”
Everything your profile needs, handled for you.
Tell us about your business and who you want to reach nearby — we sort the rest.
Profile setup and verification
We claim, complete, and verify your profile from scratch — business description, categories, service areas, attributes, hours, and contact details, all accurate and optimised for how Google reads it.
Photo and visual management
We add photos that show your business and your work. Google rewards profiles with strong visual content — businesses with no photos send the wrong signal to both customers and the algorithm.
Google posts and updates
Regular posts covering offers, updates, and service information. Each post is a fresh signal that your business is active — profiles that post consistently outperform those that don’t.
Review strategy and responses
We respond to every review on your behalf. Five-star reviews get acknowledged and critical ones get handled professionally — both matter to your ranking and to every customer reading them.
Q&A management
We monitor the Questions and Answers section and provide accurate answers before incorrect information gets upvoted. Google’s AI now uses this content to answer customer queries directly in search.
AI and voice search readiness
We structure your profile data, FAQ content, and category signals so your business surfaces in AI Overviews and voice queries on Siri, Google Assistant, and similar tools — they pull local answers straight from your listing.
For local businesses that should be showing up when nearby customers search.
We work with owners who know their Google profile exists but have never had time to manage it properly — and with businesses left behind in the map pack by competitors who are no better, just better managed.
- Car wash and car rental operators
- Local trades and home service providers
- Financial advisory and consultancy firms
- Health and wellness practices
- E-commerce businesses
- Restaurants, cafés, and hospitality
- Retail shops and independent stores
How we set up and manage your profile.
- Step 1
Profile audit
We review your current profile or set one up from scratch — checking every field, finding what’s missing, and mapping out what needs fixing.
- Step 2
Full profile optimisation
Business description, categories, service areas, photos, and contact details, completed to the standard Google uses when deciding which profiles to rank.
- Step 3
Verification
We handle the verification process so your profile is fully live and authorised. An unverified profile cannot rank properly.
- Step 4
Ongoing management
Regular posts, photo uploads, review responses, and Q&A monitoring — updated whenever your hours, services, or contact details change.
- Step 5
Monthly reporting
A clear summary each month covering calls, directions, website clicks, and performance against the previous period.
- Step 6
Review and refinement
We look at what’s performing, adjust where needed, and keep the profile active. Google rewards consistency and we deliver it.
Why businesses trust us with their Google profile.
We treat your profile as marketing
A neglected profile is a neglected sales channel. We manage yours like the active marketing surface it actually is — posts, photos, reviews, and Q&A every month.
We track calls and directions
We measure success by the customers who picked up the phone, not by profile views or impressions. If the calls aren’t coming in, the management isn’t working.
No contracts trapping you in
Rolling monthly agreements with no minimum term. If we stop earning your trust, you’re free to leave.
Reports you’ll actually read
A short, plain-language summary every month — calls, directions, clicks, posts published, reviews handled. Five minutes to read.
Reviews handled same-day
Every review, positive or negative, gets a thoughtful response the same day it’s posted. That speed alone moves how customers and Google judge the profile.
Same-day replies, every time
You send a message and you get a response the same day. Anyone who’s worked with an agency that goes quiet after onboarding will know why this matters.
A managed profile and a forgotten one don’t compete in the same league. Here’s the difference.
| Many unmanaged profiles | RunWeb | |
|---|---|---|
| Business information | Often outdated or incomplete | Accurate, complete, updated whenever details change |
| Photos | Few or none | Regular uploads showing real business activity |
| Google posts | None | Posted regularly with offers, updates, and service content |
| Review responses | Unanswered or inconsistent | Every review responded to professionally, same-day |
| Q&A section | Unmonitored, often inaccurate | Actively managed with correct answers |
| AI and voice search | Often not addressed | Structured for AI and voice-driven local results |
| Map-pack ranking | Low or absent | Consistently improving with each active month |
| Reporting | Views and clicks only | Calls, clicks, and direction requests |
| Response time | 2 to 5 business days | Same-day |
Featured in the press you know.
Our team's work has been featured across the press you know.
What our clients say.
“I’ve been working with RunWeb since 2019 for web design & SEO and it has been a pleasure. I have referred them to a dozen people and all of them have been very glad I made that recommendation.”
“RunWeb’s work is nothing but exceptional. Our site had a former web agency who was not responsive. RunWeb is extremely responsive and communicates their ideas and any issues that arise.”
“RunWeb can whip up a pretty impressive website in record time. They were very prompt in responding and kept us in the loop on what they needed and how long things would take.”
New profile or forgotten profile — we start from where you are.
No Google profile yet?
We set it up from scratch, get it verified, and manage it from day one so your business starts showing up in local search straight away.
Profile exists but getting no results?
We audit what you have, fix what’s wrong, and take over the ongoing management so the profile starts working the way it should.
Pricing tailored to your business.
Setup and verification, photos, posts, review responses, Q&A, and monthly reporting — with deliverables that scale to your goals and no minimum term. Tell us where you want to get to and we’ll send a quote that fits.
Services that work alongside Google Business Profile management.
Local SEO
Your profile is the starting point. Local SEO builds on it through citation management, on-page optimisation, and location-specific content.
Learn more →SEO services
Beyond the map pack, organic SEO builds your visibility across every relevant search your customers make.
Learn more →SEO packages
A structured monthly plan with defined deliverables at each tier — full clarity on what’s being done.
Learn more →Website design
Your profile links to your website. If the site it sends visitors to is slow or unconvincing, the profile work is wasted.
Learn more →Google Business Profile — your questions, answered.
What is a Google Business Profile and why does it matter?+
It’s the listing that appears when someone searches for your business or your type of business on Google, showing your name, address, phone, hours, reviews, and photos. For most local businesses, it’s the first thing a customer sees before deciding whether to get in touch.
My profile already exists. Do I still need management?+
Yes. A profile set up once and left alone doesn’t perform. Google rewards regular activity — fresh photos, new posts, and review engagement. A neglected profile loses ground to competitors who manage theirs consistently.
How does Google decide which businesses appear in the local map pack?+
Google uses three signals: proximity to the searcher, relevance to the search, and prominence. Prominence is shaped by reviews, activity, photo quality, and how complete and consistent your profile information is.
Can I manage my own Google Business Profile?+
Yes, but it takes regular attention most owners don’t have spare. The businesses consistently outranking competitors in local search are the ones whose profiles are actively managed.
What happens if I have negative reviews?+
We respond professionally to every negative review the same day. A well-handled negative review often builds more trust than an untouched five-star profile, because it shows customers you deal with problems openly.
Does my profile affect my search rankings?+
Yes. Your profile and website work together — Google cross-references both when ranking your business in local results. A strong, well-managed profile supports your overall SEO for searches with local intent.
How do you handle AI and voice search for my profile?+
Google’s AI pulls information directly from your profile to answer voice searches and generate local results. We use complete data, accurate categories, FAQ-style content, and schema so your profile performs in AI Overviews and voice queries on Siri, Google Assistant, and similar tools.
Do you manage profiles for businesses with multiple locations?+
Yes. Each location gets its own profile, managed separately with location-specific content, photos, and review responses.
How long before I see results?+
Most businesses see improvements in profile views and call volume within four to eight weeks of consistent management, and results build as Google recognises the regular activity.
Your competitors are showing up on Google Maps. You should be too.
Send us your business name or current profile URL and we’ll review it before we speak — then tell you exactly what needs fixing.