Website maintenance that keeps your site secure, fast, and working.
A website isn’t something you build once and forget about. Plugins go out of date, security holes appear, pages break, and speed degrades — and every one of those problems costs you customers if it’s left unattended. We handle the upkeep that catches issues before your customers notice them.
Trusted by businesses like yours
Most small-business websites are being quietly neglected.
“My site went down on a Friday evening. I found out on Monday morning when a customer mentioned it.”
“I hadn’t updated any plugins in over a year. Someone told me my site had been hacked and was sending spam.”
“My homepage still had last year’s pricing on it. A customer called to argue about a quote.”
“I noticed my site was loading slowly but had no idea what was causing it or who to ask.”
Everything that keeps a site healthy, handled for you.
We take the ongoing upkeep of your site off your plate entirely. Every task that keeps a site healthy, secure, and working is included.
Core and plugin updates
WordPress core, theme, and plugin updates applied and tested on a regular schedule — not left to accumulate until something breaks.
Security monitoring and fixes
Ongoing monitoring for malware, vulnerabilities, and suspicious activity. If something is detected, it’s dealt with before it becomes a problem your customers notice.
Regular backups
Automated backups of your site and database stored securely off-server. If something goes wrong, we restore it — fast.
Speed and performance checks
Regular checks against Core Web Vitals and page-speed benchmarks. If performance slips, we find the cause and fix it before it affects your rankings or your bounce rate.
Content updates
Need a service description updated, a price changed, a team member added, or a page removed? Send us the change and it gets done — no ticket systems, no development invoices, no waiting a week for a one-line edit.
Uptime monitoring
We monitor your site around the clock. If it goes down, we know before you do and we act on it immediately.
Choose the maintenance plan that fits your site.
Every plan includes updates, security monitoring, backups, uptime monitoring, content changes, and a short monthly report. Cover scales with how busy and business-critical your site is.
Essential
Smaller sites that need the essentials kept current and secure.
- Core, theme, and plugin updates
- Security monitoring
- Automated off-server backups
- Uptime monitoring, round the clock
- Content changes on request
- Short monthly report
Growth
Growing sites that want active performance and faster turnaround.
- Everything in Essential
- Regular Core Web Vitals and speed checks
- Proactive vulnerability fixes
- Priority content turnaround
- Restore testing on your backups
- Proactive recommendations each month
Pro
Larger or business-critical sites that need the most hands-on cover.
- Everything in Growth
- Highest-priority response and recovery
- Continuous performance optimisation
- Hardened security and access management
- Higher monthly content allowance
- Detailed monthly performance reporting
Not sure which plan fits? Book a free site audit for a straight recommendation — and a clear quote based on what your site actually needs.
For business owners who want their site looked after properly.
We work with owners who have a site that’s working and want to keep it that way — and those who’ve neglected their site long enough to know something is wrong but aren’t sure what.
- Independent trades and home service providers
- Car wash and car rental businesses
- Health and wellness practitioners
- E-commerce businesses
- Local professional services and consultancies
- Financial advisory firms serving a regional client base
- Restaurants, cafes, and hospitality businesses
How our website maintenance service works.
- Step 1
Site audit
We go through your site before taking it on — plugins, security, speed, backups, and any outstanding technical issues. You get a clear picture of where things stand.
- Step 2
Onboarding and setup
We set up monitoring, automated backups, and access to the tools we need to maintain the site properly. Everything is documented, so there are no gaps in how your site is managed.
- Step 3
Ongoing maintenance
Core updates, plugin updates, security scans, speed checks, and backup verification run on a regular schedule. Nothing is left to accumulate.
- Step 4
Content changes on request
Send us a content update and we turn it around quickly. No tickets, no waiting on a development queue, no invoice for a 10-minute task.
- Step 5
Monthly report
A short summary each month covering what was updated, how the site is performing, and anything we flagged and addressed. Plain language, five minutes to read.
- Step 6
Proactive recommendations
If we spot something that could be improved, we tell you. If a plugin becomes unsupported or a security issue appears, you hear about it from us first.
Why small businesses trust us with their maintenance.
We build sites like yours
Because we design and build websites in-house, we understand how small-business sites are structured and what they need to stay in good shape. We aren’t a generic support desk.
Content changes included
Most maintenance plans charge extra for content edits or put them in a separate queue. Ours includes them. If you need something changed, it gets done.
You know what’s happening
A short monthly report tells you what we did, how your site is performing, and anything worth paying attention to — no guessing about whether your retainer is doing anything.
No long contracts
Rolling monthly agreements. If you’re not getting value from the service, you’re free to leave. We keep clients by being useful every month, not by making it difficult to cancel.
Fast when something goes wrong
If your site goes down or something breaks, we’re on it — not in two to three business days, but as quickly as the situation requires.
Same-day replies, every time
For every message, every request, every question. Fast replies mean you’re never left wondering whether something you flagged has been noticed.
A maintained site and a neglected one look identical until something breaks.
| Many maintenance plans | RunWeb | |
|---|---|---|
| Plugin and core updates | Monthly batch or when you ask | Applied and tested on a regular schedule |
| Content changes | Often charged separately or queued | Included in your plan |
| Security monitoring | Often reactive after an incident | Ongoing, proactive monitoring |
| Backups | Automated, often unverified | Automated, tested, and stored off-server |
| Speed monitoring | Often not included | Regular Core Web Vitals checks |
| Reporting | None or an auto-generated data dump | Short monthly summary in plain language |
| Response time | 2 to 5 business days | Same-day |
| Contract | 12-month lock-in | Rolling monthly, leave any time |
| Who you deal with | A support ticket system | The same team that knows your site |
Featured in the press you know.
Our team's work has been featured across the press you know.
What our clients say.
“I’ve been working with RunWeb since 2019 for web design & SEO and it has been a pleasure. I have referred them to a dozen people and all of them have been very glad I made that recommendation.”
“RunWeb’s work is nothing but exceptional. Our site had a former web agency who was not responsive. RunWeb is extremely responsive and communicates their ideas and any issues that arise.”
“RunWeb can whip up a pretty impressive website in record time. They were very prompt in responding and kept us in the loop on what they needed and how long things would take.”
Reactive or ongoing — we start from where you are.
Your site hasn’t been maintained in a while?
We do a full audit first. We identify what’s been missed, fix any outstanding issues, and then take it on as an ongoing maintenance client from a clean baseline.
Want ongoing maintenance from day one?
If your site was recently built or is currently in good shape and you want to keep it that way, we set up monitoring, backups, and a maintenance schedule straight away.
Other services that work alongside website maintenance.
Website redesign
If your maintenance audit reveals deeper structural problems, a redesign may be the more efficient fix. We rebuild the site properly and maintain it from there.
Learn more →Search engine optimisation
A well-maintained site supports better rankings. Ongoing SEO builds on that foundation month after month.
Learn more →WordPress website design
If your current site is built on an aging platform that’s difficult to maintain, we can rebuild it on WordPress and take it on as a maintenance client from there.
Learn more →Website design
Need a site built right from the start? We design and build it in-house and keep it in good shape with ongoing maintenance.
Learn more →Website maintenance — your questions, answered.
What is included in website maintenance?+
Our plans cover plugin and core updates, security monitoring, automated backups, speed checks, uptime monitoring, content updates, and a monthly report. Everything your site needs to stay healthy, secure, and performing properly.
How often will you update my site?+
Plugin, theme, and core updates are applied on a regular schedule and tested before being pushed live. Security scans and speed checks run continuously. Content changes are turned around the same day.
What happens if my site gets hacked?+
We deal with it. Security monitoring is part of the service and most issues are caught before they cause visible damage. If a breach does occur, we clean the site, identify how it happened, and close the vulnerability.
Do content changes cost extra?+
No. Content updates are included in the plan. If you need a price updated, a new staff member added, a service description changed, or a page removed, send it through and it gets done.
What if my site goes down?+
We monitor uptime around the clock. If your site goes down, we’re notified immediately and act on it. You don’t find out from a customer on Monday morning.
Do you only maintain sites you’ve built?+
No. We maintain sites built by other agencies and developers too. We do an audit first so we understand what we’re working with before taking it on.
How are my backups stored?+
Backups are automated and stored off-server, so a problem with your hosting doesn’t affect your backup copy. We test restore capability regularly rather than assuming the backup works until we need it.
Will maintenance help my search rankings?+
Yes, indirectly. A fast, secure, technically sound site is one Google is more likely to rank. Core Web Vitals performance, uptime, and clean code are all signals that maintenance directly affects.
Is there a minimum contract length?+
No. Rolling monthly agreements with no minimum term and no exit fees. You stay because the service is worth it, not because leaving is complicated.
Your site is either being looked after or it isn’t. There’s no middle ground.
A neglected site doesn’t just get slower — it gets vulnerable. Tell us what you have and we’ll tell you where it stands and what it would take to keep it in proper shape.